Help Center

Answers to the things people ask most, and the addresses to reach a person. Support is by email only, Sunday to Thursday, 09:00–18:00 Gulf Standard Time, in English and Arabic. Urgent safety reports are monitored outside these hours.

Browse by topic

Part 1

Getting Started & Your Account

Creating your account, verification codes, changing your number, and deleting your account.

Part 2

Tributes, Messaging & AI

Scheduling, the two deletion types, statuses, anonymity, receiving, chats and Auto-Prompt.

Part 3

Gifts, Orders & Payments

Credits and cash, the gift catalogue, engraving, delivery, customs, returns and refunds.

Part 4

Privacy, Safety & Your Data

What we collect, encryption, your rights, reporting and blocking, and account security.

Frequently asked questions

Short answers to the questions people ask most.

Delete your account

How to delete in the app or by email, what is removed, and what we must keep.

Child Safety Standards

Our zero-tolerance standards and how to report a concern.

Contact us

In the app: Settings → Help → Contact Support. This attaches your account and diagnostic details, which usually gets you a faster answer.

General support

support@letshoraro.com

Privacy and data

privacy@letshoraro.com

Safety reports

safety@letshoraro.com

Legal

legal@letshoraro.com

Deliveries

logistics@letshoraro.com