Frequently asked questions

A way to send messages into the future. You write something now, choose when it opens, and optionally attach a gift. The recipient sees a countdown, then it unlocks at the exact moment you chose.

Using it is free. Receiving a Tribute is always free. Sending a Tribute costs Credits, and gifts cost money. → Credits & Billing

English and العربية, with full right-to-left layout. More are planned. → Language settings

iPhone (iOS 15+) and Android (9+). Both are coming soon. → Downloading

16 to have an account. 18 to buy anything — UAE law requires full contractual capacity for purchases. → Age requirements

No. You sign in with your phone number and a code sent by SMS. We recommend adding an email and two-factor authentication as backups. → Creating your account

Yes — do it while you still control the old number. Settings → Account → Change phone number. → Changing your number

Your account, Tributes, Credits and Treasure survive. Your encrypted chat history only survives if you set up key backup. → I lost my phone

Settings → Account → Delete Account. Download your data first — deletion is permanent. → Deleting your account

No limit, as long as you buy Credits for the storage duration. → Choosing when it unlocks

No. Delete it and create a new one — Credits already spent aren't refunded. Drafts can be edited freely. → Can I edit?

Yes, any time before it unlocks — but a deletion in the final 24 hours may not go through. By then it may already be in the delivery pipeline. Cancel early. → Cancelling a Tribute

No. Once it unlocks, the recipient's copy is theirs. You can't recall it. → Can I get it back?

If they'd already been notified, yes — we tell them it was withdrawn. We don't tell them what it said or why. → Cancelling a Tribute

To the recipient, yes. To us, no — we always know who sent every Tribute, and we'll disclose it if you use anonymity to harass someone. → Sending anonymously

It still delivers. For most people that's the point. Your executor can ask us to suspend it with proper documentation, but they can't read undelivered Tributes. → Scheduling for after I die

Probably — but check. We never ask for payment, card details or a verification code. Verify by typing letshoraro.com into your browser yourself rather than tapping a link. → Is this real?

To open a Tribute, yes — app or web. It's free, you don't have to buy anything, and you can delete your account the same day. → Do I have to install?

No. Not by any means, including changing your device clock — the lock is enforced on our servers. → Can I open it early? I don't know who sent it and it worries me. You can block delivery, report it, or opt out entirely — right now, without waiting. Our safety team can see who sent it. → I don't know who sent this I don't want to receive anything from Let's Horaro. Reply STOP to any message, or email privacy@letshoraro.com. A suppression request can't be overridden by any sender. → I don't want this I need a Receiver Key. Ask the sender. We can't recover it — we don't store it in a readable form. → Receiver Keys

They're on completely different schedules. Couriers can't deliver to the second. → Why did it arrive first?

Wherever our courier partners operate — the current list is shown at checkout. → Where do you deliver?

The recipient, unless we say otherwise at checkout. → Customs and duties

No. Many countries restrict or heavily tax precious metal imports. Check before ordering — if customs seizes it, we can't refund. → Shipping gold abroad I entered the wrong address. Contact support@letshoraro.com immediately. Free to fix before dispatch; possibly impossible after. → Changing an address My parcel is lost. Tell us. We investigate with the courier, then remake and reship free, or refund — your choice. → My parcel is lost

Not if you changed your mind — it's made specifically for you and can't be resold. Yes if it's faulty, damaged, or not what you approved. → Why can't I return engraved items?

Not refundable. We engrave exactly what you approve and keep a timestamped record. Please check the preview carefully — ideally with a second pair of eyes. → Checking your preview

14 days for non-personalised items. 7 days to report transit damage. 30 days to choose your remedy on a fault, and 12 months on manufacturing defects. → Returns

7–14 business days from approval, plus 3–10 more for your bank. → When will I get my refund? Someone sent me a gift and I want to return it. Normally the buyer has to request it. If that's not possible or appropriate — including if they've died — email support@letshoraro.com. We'll handle it confidentially. → I received a gift

Prepaid units for platform features. Not money. Not refundable for cash. Not transferable. → What are Credits?

Yes, after the period of the plan under which they were purchased. The expiry date is shown before you pay. → Do Credits expire?

Cash buys physical things — gifts, engraving, shipping. Credits buy platform features — Tributes, storage, AI. → Credits vs cash

Depends how you use it. → Choosing a package

Either age verification, or precious-metals compliance — UAE law requires us to verify buyers on certain gold and silver transactions. → Why was I asked for ID? My payment failed. Usually the bank blocking an unusual international transaction. Call them. And check — an unpaid Tribute stays a draft, and drafts are never delivered. → Payment failed

No. Direct chats, group chats and Tribute content are end-to-end encrypted — we hold data we cannot decrypt. Channels are public broadcasts and are not encrypted. → Can you read my messages?

No and no. No advertising, no third-party analytics, no data brokers, no cross-site tracking. You pay us for Credits and gifts — that's the whole business model. → Do you sell my data?

In the UAE. Exceptions: international deliveries, payment processing, and some AI features. → Where is my data stored?

Contact discovery is optional. We match using irreversible hashes where possible, and we don't keep contacts who aren't users. → Contact access

Settings → Account → Request My Data. Encrypted archive within 48 hours, free. → Downloading your data

→ Data Retention Schedule

Open their profile → Block. It applies across every feature — they can't message you, add you to groups, or send you Tributes. → Blocking

Long-press a message, or open a profile → Report. In encrypted chats, reporting is the only way we learn about abuse. → How to report Someone is harassing me. Block, report, and if you feel threatened contact your local police — we'll cooperate with lawful requests. → Harassment My account was restricted and I think it's wrong. Appeal within 30 days: support@letshoraro.com, subject APPEAL. A different reviewer handles it, and if we were wrong we restore everything including Credits. → Appealing

No. Auto-Prompt results go straight to their destination. Nobody sees them first — not you, not us. → What is Auto-Prompt?

Not reliably. Treat it as a draft. Never rely on it for medical, legal, financial or safety decisions. → Is AI output accurate?

No, and we contractually require our AI providers not to either. → Do you train on my content?

No. If we ever offer it, it'll be a separate opt-in feature with its own terms. → Memorial Videos