Getting Started & Your Account

What Let's Horaro is

You write a message now. It stays sealed until a date and time you choose — months or decades ahead. You can attach a physical gift, and chat with the recipient before and after it opens.

A sealed message is called a Tribute.

Creating your account

You register with your mobile number, verified by a code sent to you by SMS. No username, no password.

Steps: open the app → enter your country code and number → enter the code we send → enter your date of birth → add a display name and, if you like, a photo.

Age requirements

If you are 16 or 17 you can receive, open and keep Tributes, chat, join groups and follow Channels. You cannot buy Credits, order a gift or pay for shipping.

ℹ️ We may ask for ID if an account's activity does not match the stated age. We use the document only to verify age, then delete it.

Secure your account straight away

A phone number on its own is a single point of failure. Add at least one of these in Settings → Account:

• An email address — verified, used for recovery
• A PIN — locks the app itself
• Two-step verification — the strongest option; save the recovery codes somewhere safe
• Google or Apple sign-in — linked as an alternative route in

⚠️ We will never ask you for your verification code. Not by phone, not by SMS, not by email, not in chat. Anyone who asks is trying to steal your account.

Why we need your phone number

Three reasons: it verifies you are a real person, it lets friends find you from their contacts, and it is how we reach a recipient who is not yet a user — their notification goes by SMS, WhatsApp or email.

What we don't do with it: we don't sell it, we don't use it for advertising, and we don't share it with marketers.

Who can see it: people you chat with directly, and everyone in a group you join. Channel followers cannot.

Your first Tribute

• Tributes → New
• Choose a recipient from your contacts, or type their number manually
• Set the occasion and your relationship to them
• Write your message, and attach photos, video or a voice note
• Choose when it unlocks — a specific date and time, or a duration from now
• Optionally add a gift, a Reveal image, or hide your name during the countdown
• Check the Credit total shown, then submit

Nothing is charged until you confirm.

If you didn't get your verification code

Try these in order:

• Wait 60 seconds. SMS delivery is sometimes slow.
• Check the number you entered, including the country code.
• Check your signal. Move somewhere with better reception.
• Check your SMS blocking settings — some phones and carriers filter automated messages.
• Tap "Resend code" after the countdown finishes.
• Try the call option if available.
• Restart your phone. It sounds like a cliché. It works surprisingly often.

Still nothing after three attempts? Email support@letshoraro.com with your full number including country code, and your carrier. Please don't include the code itself.

Changing your phone number

Settings → Account → Change phone number

Do this while you still control the old number. Your number is your identity on the platform. If a carrier reassigns it to someone else before you update your account, that person may be able to access it.

If you have already lost access to an old number, contact us — we will try to help, but we may not be able to verify you, because the same process that protects you from impersonation also blocks you.

Managing your account

Deleting your account

Full instructions, including how to delete without the app: Delete your account.

Four things to know before you start:

• You choose what happens to Tributes you have already paid for and scheduled. If you make no choice, they will still be delivered — recipients have been told to expect them.
• Tributes that have reached "Unlocks Soon" or later stay with their recipients. Deleting your account does not reach into someone else's.
• Unused Credits are forfeited.
• Deletion is permanent. No undo, no grace period.

💡 Download your data first: Settings → Account → Request My Data. You get an encrypted package within 48 hours.

Common problems

The app won't open or keeps closing. Restart your phone, then check for an app update. If it persists, use Settings → Help → Report Issue so the diagnostic logs reach us.

A Tribute didn't unlock at the right moment. Check your device's time zone and clock. Unlock times are fixed points in time, shown in your local time — if you have travelled, the displayed time changes but the moment does not.

Media won't upload. Check your connection and your remaining storage allowance. Large videos take longer; the app offers to compress before uploading.

I can't find a Tribute someone says they sent. Check it was sent to the number on your account. If they used a different number, it is waiting on that one.

Notifications aren't arriving. Check Settings → Notifications in the app, then your phone's own notification permissions, then whether battery optimisation is suspending the app in the background.

Getting help

In the app: Settings → Help → Report Issue attaches diagnostics automatically, which usually gets you a faster answer.

If someone is in immediate danger, contact your local emergency services first. We are not an emergency service.