Terms of Use

Let's Horaro lets you write messages that stay locked until a future date, optionally attach a physical gift, and chat about them. These Terms are the contract between you and us.

1. Who we are and how to reach us

These Terms of Service ("Terms") are a legally binding agreement between you and LET'S HORARO F-Z-C, a company registered in Ajman Free Zone, United Arab Emirates under trade licence number 50974, with its registered office at C1 Building, Ajman Free Zone, Ajman, United Arab Emirates ("Let's Horaro", "we", "us", "our").

"Platform" means the LetsHoraro.com website, our mobile applications for iOS and Android, our APIs, and all related services.

2. Accepting these Terms

By creating an account, placing an order, or using any part of the Platform, you confirm that you accept these Terms and the documents listed in Section 3. If you do not accept them, you must not use the Platform.

In plain English: using Let's Horaro means agreeing to these rules. If you don't agree, please don't use it.

3. Documents that form part of this agreement

The following are incorporated into these Terms by reference and have the same force as if set out here in full. Where a specific document conflicts with these Terms on a topic it covers in detail, that specific document prevails on that topic.

• Privacy Policy — how we handle personal data
• Cookie & Tracking Technologies Policy
• Acceptable Use & Community Guidelines — what you may and may not post or send
• Tribute, Vault & Scheduled Delivery Terms — how time-locked messages work
• Credits, Payments & Billing Terms
• Shipping & Delivery Policy
• Returns, Exchanges & Refunds Policy
• AI Features Terms — Auto-Prompt and related features
• End User License Agreement — for our mobile applications
• Disclaimer

In plain English: these Terms are the hub; those documents are the spokes. Breaking any of them is breaking this agreement.

4. Changes to these Terms

We may update these Terms. If a change is material — meaning it meaningfully reduces your rights, increases your obligations, or changes pricing structure — we will give you at least 30 days' notice by email and in-app notification before it takes effect.

Changes that are not material (correcting typos, clarifying existing meaning, adding a new optional feature) take effect when published.

If you do not accept a material change, you may close your account before it takes effect. We will refund any unused Credits on a pro-rata basis if you close your account for this reason — this is an exception to our normal Credit rules in Section 11.

Material changes will not be applied retroactively to Tributes you have already scheduled and paid for. The terms that applied when you scheduled a Tribute continue to govern that Tribute's delivery.

In plain English: we'll warn you before important changes, you can leave and get your unused Credits back if you don't like them, and we won't change the rules on messages you've already sent.

5. What the Platform does

Let's Horaro provides:

• Tributes — messages, optionally with photos and videos, that stay locked until a date and time you choose;
• The Vault — secure storage of Tributes and purchased gifts until their scheduled delivery;
• Auto-Prompts — instructions you write once that our AI runs automatically at a future time;
• Gifts — two collections, delivered through specialist high-security couriers:
• the Precious Series — custom-engraved gold, silver and gold-coated jewellery, memory lockets and charms, made to your specification;
• the Curated Series — selected ready-made and limited-edition items;
• Chat, Groups and Channels — direct messages, group conversations, Tribute Echo groups, and one-way broadcast Channels;
• Business features — corporate accounts, employee groups and digital signage integration.

We may add, change or withdraw features. If we withdraw a feature, you have already paid for, Section 20 applies.

6. Eligibility, age and capacity

This section matters. Please read it carefully.

6.1 Minimum age to hold an account

You must be at least 16 years old to create an account. If you are under 16, you may not use the Platform, and we will close any account we believe belongs to someone under 16.

6.2 Minimum age to buy

You must be at least 18 years old to make any purchase, including buying Credits, ordering a gift, or paying for shipping.

We know that seems inconsistent. Here is why: under UAE law, people under 18 generally do not have full legal capacity to enter binding contracts. A purchase made by someone younger may be voidable, which protects neither you nor us.

If you are between 16 and 18, you can:

• ✅ Receive Tributes sent to you
• ✅ Open, react to, download and archive Tributes
• ✅ Use chat, groups and Channels
• ✅ Create Tribute drafts or send tributes using free credit

You cannot:

• ❌ Buy Credits
• ❌ Order a gift or pay for shipping

6.3 Age verification

We ask for your date of birth at registration. If we have reasonable grounds to doubt it — for example, account behaviour inconsistent with the stated age, or a report from another user — we may ask you to provide a copy of a government-issued identity document. We will tell you why we are asking, we will use the document only to verify age and identity, and we will delete it once verification is complete or the matter is closed. See our Privacy Policy for full detail.

If you do not respond to a reasonable verification request within 14 days, we may suspend the account until you do.

6.4 Other eligibility conditions

You must also:

• not be barred from receiving our services under any applicable sanctions or export control law;
• not have had a Let's Horaro account terminated by us for breach, unless we have agreed in writing that you may return;
• provide accurate registration information and keep it current.

In plain English: 16 to use it, 18 to spend money on it, and we may ask for ID if your stated age doesn't add up.

7. Your account

7.1 Registration

You register with your mobile number, verified by a one-time code sent by SMS. You may later add an email address, link a Google or Apple account, set a PIN, or enable two-factor authentication. We strongly recommend you do at least one of these — a phone number alone is a single point of failure.

Each mobile number and each email address may be linked to only one account.

7.2 Keeping your account secure

You are responsible for everything that happens through your account. Keep your device secure, do not share one-time codes with anyone (including anyone claiming to be from Let's Horaro — we will never ask for your OTP), and tell us immediately at support@letshoraro.com if you think someone else has access.

7.3 Changing your phone number

If you change your mobile number, update it in the app while you still control the old number. If you lose access to a number before updating it, contact us — we will try to help, but we may not be able to restore access, because your number is your primary identity on the Platform.

This matters more here than on most services. If your number is reassigned to someone else by your mobile operator and you have not updated your account, that person may be able to gain access to it. Please update your number promptly.

7.4 Encryption and key loss

Chats are protected with end-to-end encryption. Encryption keys are stored on your device, not on our servers.

We cannot recover your encrypted content if you lose your keys. If you lose all your devices without having set up key backup, your encrypted message history is permanently unrecoverable — by you, and by us. Please set up key backup.

8. Your content and the license you give us

8.1 You keep ownership

You own the content you create — your Tribute messages, photos, videos, voice notes, chat messages, Channel posts and Auto-Prompt instructions ("Your Content"). Nothing in these Terms transfers ownership of Your Content to us.

8.2 The license you grant us

To operate the Platform, we need permission to handle Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, back up, encrypt, transmit, reproduce and display Your Content, solely for the purposes of:

• delivering it to the people you have chosen, at the time you have chosen;
• storing it securely in the Vault until then;
• reproducing engraving text and designs onto physical gifts you order;
• creating technical copies (thumbnails, previews, format conversions, backups) needed to run the service;
• providing the specific features you activate.

This license ends when Your Content is deleted from our systems, except that copies already delivered to recipients remain with them (see Section 12), and backup copies may persist for up to 90 days before being overwritten.

8.3 What we will not do

We will not:

• ❌ sell Your Content;
• ❌ use Your Content for advertising;
• ❌ use Your Content to train AI models, except where you specifically use an AI feature and only as described in the AI Features Terms;
• ❌ publish or share Your Content beyond the recipients you have chosen;
• ❌ read the content of your end-to-end encrypted messages — we technically cannot.

In plain English: it's yours. We only touch it to do the job you asked us to do.

8.4 What you promise about Your Content

You confirm that, for everything you upload or send:

• you own it or have the rights to use it;
• it does not infringe anyone's copyright, trade mark, privacy or other rights;
• it complies with the Acceptable Use & Community Guidelines;
• where it contains other people's personal data — their name, photo, voice, phone number or address — you have a proper basis for sharing it with us.

That last point applies particularly when you enter a recipient's details. When you tell us someone's name, phone number, delivery address and relationship to you, you are sharing their personal data. You confirm you are entitled to do so and that they would not reasonably object to receiving a message from you.

8.5 Content of and about deceased people

Many Tributes involve people who have died — photographs, recordings, quoted letters. You confirm that you have an appropriate connection to that person or their family, and that sharing the material is consistent with the wishes of the family. We take reports from family members of deceased individuals seriously and will act on them under the Acceptable Use & Community Guidelines.

9. Acceptable use

Full detail is in the Acceptable Use & Community Guidelines, which are part of this agreement. In summary, you must not use the Platform to:

• harass, threaten, stalk, defame or intimidate anyone;
• send content that is unlawful in the UAE, including content that insults religion, the State, its rulers or its symbols, or that is obscene or defamatory (note that in the UAE some of these are criminal, not merely contractual, matters);
• share sexual content involving minors, or any child sexual abuse material — we report this to authorities without exception;
• infringe intellectual property rights;
• send spam, bulk unsolicited messages, or run scams or phishing;
• impersonate anyone, including using the anonymity feature to disguise abuse;
• scrape, reverse engineer, overload or attack the Platform;
• resell, sublicense or commercially exploit the Platform without our written agreement;
• circumvent Credit charges, region restrictions, blocking, or account termination.

Anonymity is a display setting, not true anonymity. If you use "Hide Name During Countdown", the recipient does not see your name — but we always know who you are, and we will disclose your identity to the recipient, to law enforcement, or to a court where the law requires it or where you have used the feature to harass someone.

10. Chat, Groups, Channels and Tribute Echo

10.1 Direct chats

A direct chat is between exactly two people with equal rights. Either of you may block, mute, report, or clear your own copy of the history. Clearing your copy does not delete the other person's copy.

10.2 Groups

Group creators and admins control membership and permissions. The original creator cannot be removed or demoted by other admins. Any member can see the participant list, including other members' phone numbers — please bear that in mind before joining or adding someone to a group.

10.3 Tribute Echo

When you send a Tribute, we automatically create a group containing you and the recipients, named after the Tribute. The name cannot be changed. The Tribute Echo is separate from the Tribute itself: leaving or deleting the Echo does not delete or cancel the Tribute, and deleting the Tribute does not automatically delete the Echo conversation.

10.4 Channels

Channels broadcast to unlimited followers. Only the owner and admins can post; followers can read, react and vote in polls.

Channels are public communications. Unlike direct chats, Channel content is not end-to-end encrypted, is visible to us, and is subject to proactive and reactive moderation. If you run a Channel you are responsible for everything posted on it, including by admins you appoint. Publishing content to the public in the UAE may carry regulatory obligations, and you are responsible for compliance with any that apply to you.

Channel ownership can be transferred to an admin, confirmed by phone verification. A Channel has one owner at a time.

10.5 Chat retention

Chat messages are automatically deleted after 12 months, and 24 hours after every member has read them. This is a product design choice — it is not a backup service. If a conversation matters to you, export it.

11. Credits

Full detail is in the Credits, Payments & Billing Terms. In summary:

• Credits are not money. They are a prepaid entitlement to use platform features. They have no cash value, cannot be exchanged for cash, cannot be transferred between accounts, and cannot be sold.
• Credits pay for platform features: sending Tributes, media storage, storage duration, engraving, image reveals, Auto-Prompts and AI features.
• Cash payments — in AED or another supported currency — pay for physical goods and shipping.
• Credits are valid for the period of the plan under which they were purchased from purchase and expire after that. The expiry date is shown before you pay.
• Prices and Credit costs may change, but changes never affect Credits you have already bought or Tributes you have already scheduled and paid for.

12. Tributes — the two rules people are most surprised by

Full detail is in the Tribute, Vault & Scheduled Delivery Terms. Two rules deserve to be stated here because they are irreversible.

12.1 The deletion window

You can delete a Tribute at any time before it unlocks — but deletion takes time to process, and we cannot guarantee a deletion request made within the final 24 hours before unlock will take effect. The scheduling and delivery pipeline may already have committed the message.

If you may want to cancel, do it early.

12.2 Unlock transfers ownership

Once a Tribute unlocks, the recipient's copy is theirs. You cannot recall it, delete it from their account, or require them to give it back. The recipient may keep it, download it, archive it and — subject to the sharing restrictions in the Tribute Terms — share it.

Think of it like posting a letter. Before it arrives you can try to stop it. After it is opened, it belongs to the person who received it.

12.3 Gifts already shipped

If you delete a Tribute after the physical gift has already been dispatched, we cannot recall the parcel. The recipient will receive it. We will notify them that the accompanying message was withdrawn and ask them to respect your decision, and we will let you know. We will not refund a gift that has already been manufactured or dispatched — see the Returns, Exchanges & Refunds Policy.

13. Gifts, orders and shipping

Full detail is in the Shipping & Delivery Policy and the Returns, Exchanges & Refunds Policy. Key points:

• A gift order is a contract to buy goods, and it does not form when you click pay. When you check out you are making an offer. We send an automated Order Acknowledgement confirming we received it — this is not acceptance. A binding contract forms only when we send a formal Order Confirmation, after we have verified stock availability and payment authorisation.
• Personalised and engraved items cannot be returned or exchanged unless faulty, damaged in transit, or not what you ordered. You will be shown a preview of the engraving and must approve it before manufacture. Please check spelling, dates and names carefully — we manufacture exactly what you approve.
• You may modify or cancel an order until six (6) months before the scheduled dispatch, provided manufacture has not begun.
• We deliver only to regions where our courier partners operate. The supported list is available in the app and changes from time to time.
• Delivery date and unlock date are different things. A gift may arrive before the Tribute unlocks. We cannot control when a recipient opens a parcel.
• You are responsible for the accuracy of the delivery address. Re-delivery to a corrected address may incur additional charges.
• Import duties, customs charges and taxes on international deliveries are the recipient's responsibility unless we state otherwise at checkout. Precious metals face import restrictions in some countries — check before ordering.

13.1 Identity checks on high-value orders

Because we deal in gold and other precious metals, we may be required by law to verify the identity of buyers on certain transactions, particularly above regulatory thresholds. We may ask for identity documentation before processing an order, and we may decline or cancel an order where we cannot complete those checks. We will refund any payment for an order declined on this basis.

14. Third-party services

We rely on third parties to deliver parts of the service — payment processors, couriers, SMS and WhatsApp gateways, cloud hosting and AI providers. Your use of the Platform may involve their services and, where relevant, their terms.

We choose our partners carefully and remain responsible for our own obligations to you. But we are not responsible for a third party's independent acts or omissions — for example, a courier's delivery delay caused by weather or customs, or an operator's failure to deliver an SMS.

Where a third party fails you in a way that also breaches our obligations to you, your remedy is against us under these Terms, subject to Section 17.

15. Availability, maintenance and changes

We aim for high availability — our internal target is 99.95% uptime excluding planned maintenance — but we do not promise uninterrupted service. We may suspend the Platform for maintenance, security or upgrades, and we will give advance notice where practicable.

One exception matters: if scheduled downtime would prevent a Tribute unlocking at its scheduled time, we will deliver it as soon as possible afterwards and notify both sender and recipient of the delay and the reason. Timed delivery is the core promise of this product and we treat failures of it seriously.

16. Suspension and termination

16.1 By you

You may stop using the Platform at any time and delete your account from Settings. Deletion is subject to Section 16.4.

16.2 By us

We may suspend or terminate your account if:

• you breach these Terms or the Acceptable Use & Community Guidelines;
• we are required to by law, regulator or court;
• we reasonably suspect fraud, money laundering, or unauthorised access;
• you fail to complete a reasonable identity or age verification request;
• your account has been inactive for more than 24 months.

We will give you notice and an opportunity to respond before terminating, except where the breach is severe (child safety, credible threats of violence, serious criminal conduct) or where the law prevents us from giving notice.

16.3 What happens to scheduled Tributes on termination

This is important and we want to be straightforward about it.

• If you close your account voluntarily: you choose, during the deletion flow, whether already-paid, already-scheduled Tributes should still be delivered or be cancelled. If you make no choice, paid and scheduled Tributes will still be delivered — recipients have been told to expect them.
• If we terminate your account for breach: we may cancel undelivered Tributes. Where a Tribute was itself the vehicle for the breach, we will cancel it.
• Delivered Tributes are unaffected. Recipients keep what they have already received.

16.4 Effect of termination

On termination: your licence to use the Platform ends; unused Credits are forfeited (except as set out in Section 4 or the Credits Terms); we delete your personal data in line with the Privacy Policy, retaining what we must for legal, tax and accounting purposes; and Sections 8.2 (to the extent needed for delivered content), 12.2, 17, 18, 21 and 22 survive.

17. Our liability

This section limits what you can recover from us. It is written formally because it needs to be, with a plain explanation after.

17.1 What we do not exclude

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any other liability that cannot lawfully be excluded under the laws of the UAE.

17.2 What we exclude

Subject to 17.1, we are not liable for: indirect, incidental, special, consequential or punitive damages; loss of profits, revenue, business, goodwill or anticipated savings; loss of data other than as set out in 17.4; or the acts or omissions of third parties acting outside our reasonable control.

17.3 Cap on liability

Subject to 17.1, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of:

(a) the total amount you paid us in the 12 months immediately preceding the event giving rise to the claim; or

(b) AED 100.

17.4 Loss of content — what we actually commit to

We know that for many users the value of a Tribute is not financial. A recording of a parent's voice cannot be replaced with a refund.

We therefore commit to: maintaining backups of Vault content; a message delivery success target of 99.9% or better; and, in the event of loss, telling you promptly, honestly and specifically what was lost.

But we cannot guarantee that content will never be lost, and we are not liable for sentimental or emotional loss. Please keep your own copies of anything irreplaceable. Do not treat Let's Horaro as the only place a precious memory exists.

In plain English: if something goes wrong, we'll generally refund what you paid us and, in a bad case, up to AED 100. We won't pay for lost business or emotional distress. We take backups seriously, but you should keep your own copy of anything you cannot bear to lose — and this limit doesn't apply if we've been grossly negligent or dishonest.

17.5 Your liability to us

You will compensate us for losses, claims and reasonable legal costs we suffer as a result of: your breach of these Terms or the Acceptable Use & Community Guidelines; Your Content infringing someone's rights; or your unlawful use of the Platform. This does not apply to the extent the loss was caused by our own breach or negligence.

18. Complaints and disputes

We resolve disputes in three stages, and we ask you to start at stage one.

18.1 Stage one — talk to us

Email support@letshoraro.com, or use the in-app support dashboard, with your account details, the transaction reference, what went wrong and what you would like us to do.

We acknowledge within 48 hours. Both of us then engage in good faith for up to 30 business days to resolve it.

Please use this stage before starting formal proceedings. Most problems are resolved here, quickly and at no cost to you.

18.2 Stage two — consumer protection escalation

If stage one does not resolve it and you are an individual consumer, you may escalate to the UAE Ministry of Economy Consumer Protection Department, or the consumer protection body of the emirate in which you are located.

These routes are faster and cheaper than litigation, and using them does not affect your legal rights.

18.3 Stage three — courts

If the matter is still unresolved, either of us may bring proceedings in the competent courts of the United Arab Emirates.

For corporate and high-value commercial disputes only, both parties may agree in writing to refer the matter instead to binding arbitration in the UAE, before a single arbitrator, conducted in English with Arabic translation where legally required.

We do not require you to arbitrate as a consumer, and we do not ask you to waive any right to bring a claim. Arbitration is available only where both parties agree to it in writing after a dispute has arisen.

18.4 While a dispute is ongoing

Both of us continue to meet our undisputed obligations. We maintain the security and integrity of your stored Tributes throughout, and we will not delete or withhold content because a dispute is running.

19. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have exclusive jurisdiction.

If you are a consumer resident outside the UAE, this does not deprive you of the protection of mandatory consumer laws of your country of residence, and you may be entitled to bring proceedings there.

20. If we discontinue a feature or the service

If we discontinue a paid feature you have already purchased, or if we cease operating the Platform entirely, we will:

• give you at least 90 days' notice where circumstances permit;
• provide a way to export your Tributes, media and chat history;
• for Tributes scheduled to unlock after the shutdown date, either deliver them early with a clear explanation, or provide the sender with a downloadable copy, at the sender's choice;
• refund unused Credits on a pro-rata basis.

In plain English: if we shut down, we won't just switch the lights off with your twenty-year message inside. You'll get notice, your data back, and your unused Credits refunded.

21. General

Entire agreement. These Terms and the documents in Section 3 are the whole agreement between us about the Platform and replace anything said before.

Severability. If any provision is found unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if that is not possible. The rest remains in force.

No waiver. If we do not enforce a right immediately, we have not given it up.

Assignment. You may not transfer your rights under these Terms. We may transfer ours to a group company or to a buyer of our business, provided your rights are not reduced. We will notify you if we do.

No third-party rights. Except as expressly stated, no one other than you and us has rights under these Terms.

Force majeure. Neither party is liable for failure to perform caused by events beyond reasonable control — natural disasters, war, epidemic, government action, failure of public telecommunications or utilities. This does not excuse payment obligations already due.

Electronic contracts. Under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, your acceptance given electronically — ticking a box, tapping "Create Account", or continuing to use the Platform — has the same legal effect as a handwritten signature. Notices we send to your registered email or in-app satisfy any requirement that communications be in writing.

Language. These Terms are published in English and Arabic. In the event of any inconsistency, the English version prevails.

Notices. We contact you by SMS, WhatsApp, email or in-app notification using the details on your account. You contact us at legal@letshoraro.com or by post to C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.

22. Summary table

If anything in these Terms is unclear, please ask us at support@letshoraro.com before you rely on your own interpretation. We would rather explain it than argue about it later.